Disability Information Advice Line (DIAL)

Welcome to DIAL

North Worcestershire Dial is an independent charity which is run by Volunteers to provides a service across the three Districts which make up North Worcestershire; Bromsgrove, Redditch and Wyre Forest.

DIAL's Information and Advice Services are part of a network distributed across the UK which provide information and advice services to disabled people and others on all aspects of living with a disability.

North Worcestershire DIAL is a member of DIAL UK’s network which consists of 130 local organisations based throughout the UK. There is a similar organisation that covers South Worcestershire.

NW Dial’s aim is to empower disabled people their families, carers, friends and relevant professionals through the provision of an information and advice service.

Our information service is extensive. We have data on all sorts of day to day activities such as where to get a blue badge application form, which are the best companies to provide insurance for a motorised scooter or maybe how can hot meals be delivered to your door; daily or weekly.

Many questions relate to eligibility for state financial support and access to statutory services. If you have a question we will do our best to find an answer. This information  and advice is given in many ways using; a telephone helpline, drop in advice sessions at a number of outreach clinics, benefit advice form filling sessions.

We have a web-site and e-mail address for information giving and enquiries.

As a registered charity we rely heavily on our team of dedicated volunteers for service provision. We are at present trying to increase the number of volunteers we currently have which will allow us to broaden our service enabling us to reach more areas and more people.

A comprehensive support and training programme is in place to allow volunteers to feel secure in their roles. We encourage and enhance learning which supports the development and skills of our volunteers and staff. There is a range of roles at dial for anyone interested in joining our team. Out of pocket expenses are reimbursed.

We will give talks to any organisation that feels its members may benefit from our service, and welcome opportunities for distribution of leaflets or the display of posters, too ensure that people are aware of our service.

N.W. Dial is based in Kidderminster and offers outreach services in Kidderminster, Redditch and Bromsgrove.If you require any further details, would like to access our service or to become one of our volunteers, please feel you can contact us.

You will also be able to get details of our drop in clinics and benefit form filling service by phoning us on the helpline number below.

Call us on 0845 200 1072

or email us : admin@nwdial.org.uk

visit our website : http://www.nwdial.org.uk

or write to us at : DIAL, Green Street Depot, Green Street, Kidderminster DY10 1HA